Refund policy


We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  2. Request your Return Authorization Number and by emailing support@fino.com.pk with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
  3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  4. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

  5. In case a return or refund request is approved, the delivery and return shipping charges will be borne by the customer and will be deducted from the refund amount. These charges will be based on the actual courier cost (not the discounted delivery fee charged at checkout).

    Please note that we subsidize part of the delivery charges for customers; however, in case of returns, the full actual courier cost (both delivery and return) will be applicable.

(Note:  Due to a recent brand ownership transition from Shiseido to Fine Today, these products are now being manufactured under the new company at updated facilities. As a result, there may be changes in packaging, labeling, texture, and slight color variation (e.g., white to light peach). These updates are officially made by the brand and do not affect the product’s authenticity or quality.

Please note that our current inventory consists only of the latest imported stock under Fine Today. Older versions (previously under Shiseido) are no longer available with us.

All these updates and variations are clearly mentioned on our website product page. By placing an order, the customer acknowledges and agrees to receive the latest version with updated packaging, color, and texture.

Returns or refunds will not be accepted on the basis of differences from older versions, including packaging design, color variation, or texture changes.)

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us

How long does delivery take?

All orders are ship within 3-5 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@fino.com.pk

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 10% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Fino Pakistan. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.